In the startup world, being as introspective as possible is necessary for growth; how we seek room for improvement differs for everyone. So, in this week's roundup of articles, read on for perspectives and insights about how to develop new skills, shape the customer experience, and seek individual happiness:
Three ordinary guys. Nine years of business. A lot of controversy. How did Airbnb Founders Brian Chesky, Joe Gebbia, and Nathan Blecharczyk, learn to build a company valued at $30B with a lack of traditional management experience? Fortune Magazine Editor Leigh Gallagher outlines five leadership lessons gleamed from her new book. This story shows that you won't have all the skills to grow a business, but that shouldn't stop you.
It's impossible to catch every flaw in your customer experience - that's your customer's job. But you can reduce the friction in the experience. Amazon's Kintan Brahmbhatt likens this experience to how much "friction" is present in a customer's interaction with your product and what gets in the way of a customer and a task. Read on to learn where customers are most vulnerable to experiencing friction in your experience in this First Round Review interview.
How much do you think about the future? Historian Yuval Harari argues in his new book, Homo Deus, that with famine, plague, and war in their twilight, mankind will turn its focus to achieving immortality and permanent happiness. The Atlantic writer Derek Thompson interviews Harari to walk through the three topics of his book: the end of work, individualism, and the human species. Hint: how our increasing reliance on algorithms will remove the idea of one's self.
Think back to your first job as a teen - what did you learn that's helping you in your career today? Indian-American Journalist Deepak Singh's introduction to America started with a job as a salesperson in a small town in Virginia - he knew nothing about selling products to the American people. Singh learned one of the most important skills of our time; this skill made him more valued than his sales counterparts: how to connect with international customers. Read on to be enlightened and then pass this story on to someone you know.
To keep learning on this topic, read: From Arlene: 5 Tips To Open Your Mind
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