Does Your Banker Make You Smile? One Man’s Entrepreneurial Journey

Does Your Banker Make You Smile? One Man’s Entrepreneurial Journey

Lifestyle | Posted by YouInc.com - November 20, 2014 at 1:00 am
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Kenneth Cramer has 35 years of experience giving exceptional service – and receiving it from Scotiabank.

One of the perks to being a self-employed professional is the chance to do what you love and work with people you like. “I have no day that’s like the last day – it’s anything but routine,” says lawyer Kenneth Cramer.

He gets to enjoy such variety in his workday as a partner in the general practice law firm Chiarelli, Cramer & Witteveen. Founded in the early 1970s, the firm serves clients in Ottawa and throughout Eastern Ontario. Interestingly, founding partner Robert Chiarelli retired from the firm to pursue a successful career in politics: he’s been mayor of Ottawa and is currently a Member of Provincial Parliament and Ontario’s Minister of Energy.

Now with two partners, three associates and eight staff working from its Centrepointe Chambers in Nepean, Ontario, Cramer says his firm has developed a comfortable niche during its many years in business.

This kind of open dialogue with a banker is healthy for your business, because they can  recommend helpful products and services – such as a line of credit or commercial credit card.

“We believe there is a place for an affordable general practice law firm,” says Cramer. “We can do the work we are qualified to do – such as real estate, business law and wills and estates – whereas specialized law firms often have trouble delivering services in the same cost-effective way.”

Like Cramer, Scotiabank has been a part of the firm since 1978. In addition to business credit cards and online banking services, the firm relies on Scotiabank for its important trust banking, certificate of deposit services and international transfers.

“We have a close relationship with our banker,” says Cramer. “Our banking officer is in touch and communicative – when we ask for assistance we get it and it’s done promptly.” For example, during recessionary times the firm worked with Scotiabank to set up a line of credit to support its cash flow requirements.

This kind of open dialogue with a banker is healthy for your business, because they can  recommend helpful products and services – such as a line of credit or commercial credit card.

“Don’t sell short the value of a full-service bank supporting your business,” cautions Cramer, explaining that his firm has been exposed to what he calls “near banks” in recent years. “Lots of those banks shave transaction fees just to attract customers – which could be a short-sighted move for the business owner because they lose access to a traditional, full-service bank that’s really equipped to support all needs.”

He obviously believes strongly that customers get what they pay for. A “near bank” may not be able to provide the kind of in-depth services an entrepreneur or professional needs – for example, a lawyer may require a draft for a deposit as part of a commercial property transaction.

Giving and receiving quality service is clearly important to Cramer and his firm. And, he confidently refers clients to Scotiabank because he “knows they will be well served.”

[DISCLAIMER: The experiences of this customer and the customer’s relationship to Scotiabank are unique to that customer and may not necessarily apply to any other individual business. The combination of Scotiabank advice, information and resources presented to this customer constitutes a customized solution for that particular customer and therefore should not be expected in a different business situation.]

What does your practice want from a banking partner? Please share your comments in the Get Growing For Business Discussion Group on LinkedIn.

Tags: scotiabank, money, finance, banking, profiles

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