As an entrepreneur, you are required to manage all of the components of your business, even those that are not within your area of expertise. While corporations have an entire department dedicated to human resources, a small business owner must handle all of these details on their own. The decisions that you make around staffing are crucial to your success. Here are some tips that will help you avoid many of the problems that entrepreneurs face:
Take care of the details. When it comes to hiring and firing, details are everything. Something that may seem small and insignificant to you could amount to a gross violation of an employee’s rights if neglected. Pay careful attention to provincial employment standards. Ensure that you keep detailed documentation for everything that you do in case your actions are ever called into question. Areas of special concern include health and safety, discrimination, employee screening – including reference and police checks – and maintaining confidentiality.
If you take care of your employees, they will take care of your customers
Do what’s best for your business. In a small business, it is easy for things to get personal. This can make simple hiring and firing decisions difficult and cause you to make poor decisions. If you want your business to be successful, you need to create a bit of distance. Consider the implications before you hire friends and family. Are they truly the best candidate for the job? Would you be able to correct their behaviour if needed? Even if you didn’t know them ahead of time, the people who work for you can start to feel like family. This can make it difficult if you need to terminate their employment. These decisions are important to the success of your business; don’t let personal loyalties cloud your judgement.
Treat people with respect.
Respecting others is not just a nice thing to do; it’s good for business. During the hiring process, some companies treat applicants as if they are expendable. If you had other options, would you accept a position from a company that treated you in that way? Probably not. As a result, companies that don’t treat candidates well in the application process are often left with those who don’t have any other options. Respect is also important when you are terminating an employee. It is devastating and humiliating to lose a job. The least that you can do as an employer is treat the employee with respect. It is a decent way to behave and it makes them less likely to seek retaliation through legal action.
Since the greatest assets of any business are its employees, your success is dependent on how they are treated. If you take care of your employees, they will take care of your customers, and they will help you develop a positive reputation in your community. In today’s unpredictable business environment, it is the loyalty of your employees that will give you the edge that you need to be successful.
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