You should always be prepared because things can and will happen out of your control.
Perfecting your business strategy and product is important, but so is ensuring excellent customer service.
Customers want to reach you - that's a good thing. Find out what in-house contact centres can do for you and your customers.
Challenge yourself to learn from your unhappy customers, and to use their experiences to improve your business.
YouInc's slogan, "When Work is Life" is epitomized by this tightly run, tightly knit enterprise.
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